To Serve Mankind











This post has truly  become a labor of love for me.  Heck, how can I claim any knowledge in this department when I’m still refining the skills of my own rambunctious, but loveable, 6 year old?  Well, I’m learning, I’m trying, and here I’m sharing.  Please add your own “tips” as necessary.  And remember, this one will be a work in progress, so come back often!

   I know I’ve been all talk…up until today.  AP and I took little Miss Molly to the Olive Garden this afternoon for an education in dining.  And I must say it went well.  I suggest anybody who wants their little one to learn to behave appropriately in any restaurant setting need only practice!  I told Molly as we were walking in that we were going to learn the right way to order, sit, and eat in a restaurant.  She was a very willing pupil.

     We sat down and started to look over the kid menu on the coloring paper they gave us.  Any restaurant that wants to be kid-friendly will have paper and crayons or some little craft to keep your young one vaguely occupied.  The kids menu is often on this freebie.  I strongly suggest use of this handy tool to get them focused on their choices before their attention span for this new “toy” runs out.  (Think about it…how many times have you seen your little one color that paper hard-core for, like, 4 minutes only to put it aside and decide the sugar packets on the table are more fun to play with?)  I went over her choices with her and let her know how to say exactly what she wanted.  By the time the waitress came to take the order, Molly was ready to say her lines!

     Possibly the most helpful tip to teaching restaurant savvy is to keep it simple.  Molly is 6 years old - so she requires a lot of compromise.  We tell her she can order her favorite (this time it was the Cheese Pizza), and that way she is not overwhelmed by too many choices.  As for drinks, we narrowed the selection down for her to 3 choices; lemonade, milk, or juice.  Most servers would automatically go thru the whole list of beverages for your little one, and this creates chaos.  Kid wants coke, mom says milk, whining ensues, not cool.  Little kids do not need and do not do well with too many choices.

     And the cardinal rule for taking your children ANYWHERE…do not take them out when they’re tired or pissy.  Do I really have to say this to any parent?  Yes, I do.  I mean, really.  If you want to enjoy yourself, you know that is so much more difficult to do when your little one is miserable.  And you know that the last thing you want to deal with during your dining experience is someone else’s kids’ crying interruptions.  Although I do consider all front-of-house sales staff to be entertainers, we can only do so much to distract a grumpy little one! 

       Something to keep in mind; if your child is painfully shy, or if they can’t speak clearly, please don’t torcher your server (and your shy youngster) by making them decode your little one’s special language.  It is beautiful that you encourage your young ones to speak for themselves, but we are professionals too and you wouldn’t have your young ones giving orders to the doctor..or a dentist..or your bank teller!

     So that’s it…I’ve racked my brain, and the brain of a few friends, and I think I’m satisfied.  The real proof will be when we take Molly out again.  And in case anybody was wondering why on earth we took her to the Garden instead of Red Robin…well there is just too much excitement there for her to focus on learning etiquette.  She knows most of my co-workers, and they know her, so all she wants to do with them is talk and talk!

     And a very special thank you to Diane, co-owner and our kitchen manager at Sips Bistro.  She sparked my brain with some excellent points and enabled me to round out this post.  I wasn’t kidding when I referred to this post as a labor of love!  Thank you so much, Diane!  You’re awesome!

     Next post should be a lot of fun…bar and restaurant lingo.

 

 

Namaste



{July 22, 2008}   Serving Children

   Hello again!  This topic has been on my mind quite a lot lately, partly because of the MANY kids we serve at The Robin; partly because there is a near-complete lack of children at Sips (naturally); and mostly because I have a super-outgoing six year old who has me cringing whenever we go out to eat.  It’s true, I have been lagging in my duties to teach her proper restaurant etiquette.  But this situation is soon to be remedied…

     So, here I’ll be considering important aspects of serving other’s children.  Part 2, in a few days, will be focused on the other side of the coin – helping our kids become order savvy.  What can I say, it’s just going to take a little extra research.

     Winning over those kids is a huge step in winning over the parents / guardians.  Getting down to eye level and learning their name will not only help the little one warm up to you, it will impress the parents that you are there to take care of everybody’s needs.  Parents want you to treat their kids special – positive attention – so suck it up; love those kids and treat them like they’re your own.  And the real reward is when the parents are coming back regularly because little Johnny wants to see YOU!

     Always, always, always ask before giving a gift to another’s child.  Some might think “what’s the harm”, but truly it’s best to not assume.  Never take the power out of the parent’s hands.  Some parents teach their children to not accept gifts from strangers, and for the most part we are strangers.  Some parents, for safety reasons, don’t want their little ones having stickers, crayons, or other small items.  Just ask mom or dad first, preferably on the “down low”, and you should always be ok.  I’ll never forget the first (and last) time I offered the free kid meal sundae (this was oh-so-many years ago) to a young boy instead of asking his father first.  Oh, if looks could kill…and I couldn’t remedy the situation because it was too late!  If I had only known / realized to ask dad first!

     Never assume it’s ok to touch.  Some kids are so adorable you just can’t help but pinch a cheek or twirl their hair – but resist!  If the little one flatteringly reaches for you to pick her up – ASK!  Again, never do anything that jeopardizes a parent’s full control over that child.  And remember to wash your hands!

     When parents allow their children to order for themselves, give that child  your full attention and treat him as much like the adults as you can (this is obviously dependent on the child’s age).  But, since little Johnny isn’t paying the bill, MAKE SURE that when you repeat the order back to your guests you make eye contact with the parents regarding the young one’s order.  It is frustrating and inefficient to have a milkshake order come out that never should have been ordered, or extra appetizers, or whatever.

     Never, ever show judgement or disdain to your guest no matter how much time they are taking trying to get their little angel to chose between american or cheddar cheese; lemonade or chocolate milk.  Be patient, keep smiling, keep breathing, use the Sullivan Nod when taking the order to cut down on indecision. Sometimes it can get ridiculously frustrating, which is why i’ve decided this topic has to be seen from both sides of the coin.

     My fellow servers, please let me hear from you!  What other helpful tips do you have in regards to serving children?  I’m always looking to improve in this area!  Sound off!

 

 

Namaste



et cetera
Follow

Get every new post delivered to your Inbox.